You must work on a marketing strategy if you want your photography business to grow and your profits to increase gradually. Currently, there are many different techniques and methods for its construction. However, it isn’t easy to navigate in such diversity. In this case, you can start tracking calls.
This method shows high efficiency and does not require special skills for implementation. In the process, you must choose a solution provider offering a call tracking service and implement the solution.
What Is Call Tracking Marketing?
For photography business owners, just like entrepreneurs in other fields, it is important to establish a relationship with your potential customers. Without it, it is impossible to build an effective strategy, which is why many specialists use call tracking for marketing.
This solution has many advantages, including the ability to automate processes, which significantly impact the scalability of the photo business. In addition, such tools are financially beneficial.
The statistics provided in Software Path confirm it. It shows that 76% of companies see a return on investment in the use of automation programs. Moreover, this is noticeable already after a few months since the introduction of the technology. It is worth knowing how it works better to understand the value of a call tracking service for marketing.
Source: Phonexa
Its essence is the use of specialized software that combines many functions. They all aimed at implementating the main task – obtaining information about how customers find your phone numbers and contact you. That is possible by assigning unique numbers that can be tracked.
As a result, marketers and photography business owners can obtain specific call data, including types of marketing activities or traffic sources that triggered the inbound calls. That is very valuable information, as it allows you to understand the effectiveness of offline and online marketing efforts and determine the most profitable campaigns.
How Can Marketing Call Tracking Be In Use To Build Strategies?
Specialized call tracking software opens up vast opportunities for photo business owners to improve interaction with potential customers. Let’s look at the advantages of implementing call tracking and how it can help improve customer service.
Obtaining Detailed Information About Subscribers
Using call tracking marketing in the USA, you can receive the following data about subscribers:
- Contact information
- Purchase history
- Region, area of the call
- Reason behind the call
- Number of calls
- Quality and duration of phone conversations
That allows you to find out exactly who your target audience is, their location, and what they expect from the company. Thanks to the analysis of the received information, it’s possible to improve customer interaction and, as a result, get a higher conversion.
Ability To Personalize the Approach
Another reason to use call tracking software for marketing is to improve the call experience. With its help, you can determine an advertising campaign or a keyword that prompted a person to turn to you for the services of a photographer. In addition, the program helps to detect the history of previous interactions, if there were any.
The received information is in use to configure filtering and automatic call routing. As a result, the calls of potential customers will be redirected to the department or specialists who can best help solve their questions. Under such conditions, one of the common problems due to which visitors often refuse to take further actions is eliminated – multiple referrals to different specialists/departments.
Thanks to the information obtained with the help of the call tracking service, it is possible to improve the work of employees responsible for customer communication. They will know in advance what the customer’s request is, what they want, and what solution to offer to solve their situation. As a result, the person receives a positive call experience, which increases the probability of further cooperation, which is automatically reflected in the profit level of the photo business.
Expansion of Geography
To better reveal this aspect, it is worth first considering some of the difficulties many business owners have at the beginning of work and several years after the start. Most of them can relate to the issue of determining the geographical data of their potential customers. Some entrepreneurs simply do not consider this factor when forming marketing strategies, significantly narrowing the opportunities for developing and scaling their businesses.
In the case of the photo business, this factor is extremely important. After all, this kind of activity is often not tied to one location or region. Under such conditions, call tracking software can be an effective tool for improving service and, accordingly, conversion rates.
Equipped with the essential call data from phone conversations with prospects and clients, you can recalibrate your marketing strategy and distribute marketing costs accordingly. As a result, the number of prospective and existing customers can significantly increase.
Understanding the Customer Journey
Data about the path of potential customers to your company is the most valuable information you need to improve your marketing strategies. After its analysis, it is possible to understand behavioral factors to a certain extent and what motivates users to take targeted actions. Since a call is also a targeted action, the result of which can be an order for your services, you need to know what motivates it. Even the easy call tracking service will help you find out about this.
The software allows you to determine the following data:
1. | Subscribers’ intentions. |
2. | How often after calls, potential customers venture into meetings or other targeted actions. |
3. | Performance level of the employees responsible for customer relations and sales. |
4. | Time of the day you business receives the most inbound calls. |
5. | Days of the week when your business handles most of the calls. |
Each aspect is essential, as it allows you to plan employees’ work better and prepare for the influx of calls during peak hours.
Determination of the Most Effective Advertising Campaign
Another reason to use a call tracking service for marketing is the opportunity to learn about the advertising campaign that shows the highest effectiveness. That is rather important if several methods are in use at once.
Suppose you promote photography services on social networks through targeted advertising and contextual ads but do not know which marketing channel and ad bring the most call traffic.
In this case, you should use call-tracking software. This service assigns unique numbers to each such company, which allows you to determine which source caused the call. Moreover, you can find out additional information:
- Time and location of calls
- Ad campaigns that bring in more high-intent leads
- Number of calls for each of the campaigns generates
- Keywords that trigger the most inbound calls
By analyzing the captured data, you will understand which marketing methods give the best results, what marketing efforts require improvement or more investment, and what techniques do not bring the desired outcomes and be excluded from the marketing strategy.
Ability to Quickly Adapt to Modern Market Conditions
If you analyze the current trends in e-commerce, you can conclude that there is an increase in interest in making calls. A certain foundation for this was laid during the pandemic when online shopping/ordering services became almost the only way to get the desired product.
The situation has improved, but the tendency to use a more convenient communication format, such as phone calls, persists. Therefore, using all the possibilities that this tool opens up is important. Under such conditions, the value of call tracking for digital marketing is quite high.
What Other Methods Will Help in Building a Marketing Strategy?
Experienced marketers and industry experts emphasize that a comprehensive approach should be used for the best result. For example, you can use call tracking for marketing analytics and several other solutions, like lead management and distribution and user behavior recording.
Joining Groups on the Relevant Topic on Facebook
Social networks are currently a very effective tool that helps promote services, and Facebook is no exception. To make the best use of it, you need to find the tab on the dashboard called “Groups” and enter keywords in the search. In this case, “family photographers”, “photography”, “photographer services”, and “photography” are suitable.
Source: Facebook
Having found several thematic groups, you need to analyze them. It is worth paying attention to the number of subscribers, format, and user activity. If you see that this is a photography group and there are lively discussions on the page, then you should join. This way, you can join the community of professionals, start networking, and share your works. Not only professionals but also people who need the services of a photographer will see them.
Collection & Storage of Reviews
When choosing a photographer, many people first research, check customer reviews, and review specific works. Therefore, it is worth taking care that potential clients can find this information and ensure your professionalism. To do this, it is enough to ask the people to whom you provided the services of a photographer to leave a review about the cooperation and post it on your website or page on a social network.
Call Tracking for Photographers: One of the Best Strategies
Business owners can actively use call tracking as a marketing strategy, allowing them to get many benefits. It is a unique and useful tool that helps learn the necessary data about potential customers and evaluate the effectiveness of marketing strategies. In addition, the use of specialized software helps to automate processes.
Many marketers have already appreciated this advantage. According to data presented at Ascend2, 84% of professionals in this field believe that automation shows good results in practice. And to strengthen the result in a complex with call tracking, you can use additional methods aimed at social networks and receiving feedback.